Refund policy
At Apna Carts, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.
📦 Return Eligibility
We only accept returns in the following cases:
-
Product received is damaged
-
Wrong product received
If the product is correct and in proper condition, then no return or refund will be accepted.
⏳ Return Request Time
Customers must report damaged or wrong products within 1–2 days of delivery.
To request a return, please send:
-
Proper unboxing video
-
Product images
-
Order details
to our support email:
🎥 Important Requirement
A proper unboxing video is mandatory for any damaged or wrong product claim.
Without proper video proof, the return/refund request may be rejected.
🔍 Verification Process
Our team will analyze the submitted proof.
If the claim is approved:
-
Our delivery partner will collect the parcel
-
Refund will be processed within 3–4 working days after successful pickup and verification
Refund amount will be credited to the customer’s original payment method or bank account.
🚫 Non-Returnable Conditions
Returns or refunds will NOT be accepted if:
-
Product has been used
-
Product is not in original condition
-
Customer changes mind after delivery
-
Minor color/design variations occur due to lighting or screen differences
❌ Cancellation Policy
Orders cannot be cancelled once shipped.
Please place orders carefully.
🚚 COD Order Policy
For Cash on Delivery (COD) orders:
If a customer refuses to accept the order after shipping, then return shipping charges may be applicable and must be paid by the customer before placing future orders.
💸 Refund Policy
Refunds are only applicable for:
-
Damaged products
-
Wrong products
After approval and successful pickup, refunds are usually processed within 3–4 working days.
📞 Contact Us
For any return or refund related queries, contact us at:
We are always happy to help our customers.
